Frequently Asked Question

General

What is Aurelia Luxe?

Aurelia Luxe is a family-run luxury lifestyle store offering carefully curated watches, handbags, jewelry, perfumes, and sunglasses at affordable prices for customers across the USA.

Are your products authentic?

We source and curate products with a strong focus on quality, design, and functionality. Each item is selected to meet our standards for luxury look and everyday usability.

How can I contact customer support?

You can contact us via:

Shipping & Delivery

Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

How long does delivery take?

  • Order processing: 1–2 business days
  • Delivery time: 5–10 business days after processing

Delivery times may vary depending on your location and carrier.

Will I receive tracking information?

Yes. Once your order is shipped, you will receive tracking details via Email and SMS, and you can also track your order on our tracking page.

Returns & Refunds

What is your return policy?

You must request a return within 5 days of receiving your order. Items must be unused, in original packaging, and an unboxing video is required.

Which items are non-returnable?

The following items are non-returnable and non-refundable:

  • Perfumes
  • Sunglasses
  • Sale or promotional items
  • Gift cards

When will I receive my refund?

Once your return is approved and inspected, refunds are processed to the original payment method or bank account within 8–15 working days.