Privacy Policy
Aurelia Luxe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Aurelia Luxe is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address
- Financial information including payment card details, transaction information, payment confirmation, and other payment-related details
- Account information including username, password, preferences, and settings
- Transaction information including products viewed, added to cart, purchased, returned, cancelled, and past transactions
- Communications with us including customer support inquiries
- Device information including IP address, browser type, device identifiers, and network information
- Usage information including how and when you interact with or navigate the Services
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise use the Services
- Automatically through the Services, including via cookies and similar technologies
- From service providers that assist us in operating the Services
- From partners or other third parties, where permitted by law
How We Use Your Personal Information
We may use your personal information to:
Provide, Tailor, and Improve the Services
To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or cancellations, send service-related notifications, and personalize your shopping experience.
Marketing and Advertising
To send promotional communications and show relevant advertisements based on your activity on our store or other websites, where permitted by law.
Security and Fraud Prevention
To authenticate accounts, secure transactions, detect fraud, and protect our Services and customers.
Communicating with You
To respond to inquiries, provide customer support, and maintain our business relationship.
Legal Reasons
To comply with legal obligations, enforce policies, respond to lawful requests, and protect our rights and users.
How We Disclose Personal Information
We may disclose your personal information:
- With Shopify, vendors, and service providers who support our business operations
- With marketing and advertising partners, subject to their privacy policies
- When you direct or consent to such disclosure
- With affiliates or during a business transaction (e.g., merger, restructuring)
- To comply with legal obligations or protect rights and safety
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be transferred and processed in countries outside your location. Shopify may process data for enhanced features such as analytics and personalized advertising. For more details, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may include links to third-party websites. We are not responsible for the privacy practices, security, or content of those sites. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
No security system is completely secure, and we cannot guarantee absolute protection. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access or know what personal information we hold
- Request deletion or correction of personal information
- Request data portability
- Opt out of sale or sharing for targeted advertising
- Manage marketing communication preferences
Requests can be made by contacting us using the details below. We may verify your identity before processing requests.
Complaints
If you have concerns about how we process personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country. Where required, we rely on approved legal mechanisms to protect such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 aurelialuxeshop@gmail.com